Terms and Conditions

QRKeepers, QLokate and Qlocate ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you interact with our QR code system and associated web or mobile applications.

1. What We Collect

When you scan a QLokate QR code, we may collect the following data:

For Guest Users (those who scan without registering):

• Language preference
• QR code ID and scan timestamp
• Optional: Location data (only if you consent)
• Optional: A message you submit to the item owner
• Optional: Your chat messages with the item owner
• An anonymized session ID stored locally in your browser

For Registered Users:

• Name, email address, and password (encrypted)
• Information you link to your QLokate QR codes
• Communication and chat logs related to lost items

2. How We Use Your Data

We use the information collected:

• To notify the owner about the found item
• To help facilitate anonymous communication between you and the item owner
• To improve our system’s reliability and security
• To comply with applicable laws and regulations

We do not sell your data to third parties. Your information is used strictly for the purpose of returning lost items.

3. Location Data

We only collect your location if you explicitly allow it. This is used:

• To help the item owner know where their lost item was found
• To optionally show you nearby drop-off points (like Koban in Japan)

If you do not want to share your location, you can skip this step.

4. Chat & Messaging

Chat messages between guest users and item owners are:

• Temporarily stored on our system (or Firebase) to facilitate communication
• May be retained for a limited period (e.g., 14–30 days) for quality and dispute resolution
• Deleted thereafter, unless legally required to retain them longer

5. Data Retention

• Guest data is automatically deleted within [e.g., 14–30 days]
• Registered users may request account deletion at any time via email
• Scan logs and analytics data are retained only in anonymized form

6. Security

We use industry-standard measures (such as data encryption, rate limiting, and Firebase security rules) to protect your data from unauthorized access, disclosure, or misuse.

7. International Compliance

• If you are in the EU, your data rights are protected under the GDPR
• If you are in Japan, we comply with the APPI (Act on the Protection of Personal Information)

You have the right to:

• Request access to or deletion of your data
• Withdraw consent (e.g., for location sharing)
• File a complaint with the relevant data protection authority

8. Contact Us

For any questions or data requests, contact:

QLokate Privacy Team
[Insert email, e.g., privacy@qlokate.com]